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videodb
VideoDB Documentation
  • Pages
    • Welcome to VideoDB Docs
    • Quick Start Guide
      • Video Indexing Guide
      • Semantic Search
      • Collections
      • Public Collections
      • Callback Details
      • Ref: Subtitle Styles
      • Language Support
      • Guide: Subtitles
      • How Accurate is Your Search?
    • Visual Search and Indexing
      • Scene Extraction Algorithms
      • Custom Annotations
      • Scene-Level Metadata: Smarter Video Search & Retrieval
      • Advanced Visual Search Pipelines
      • Playground for Scene Extractions
      • Deep Dive into Prompt Engineering : Mastering Visual Indexing
      • How VideoDB Solves Complex Visual Analysis Tasks
      • Multimodal Search: Quickstart
      • Conference Slide Scraper with VideoDB
    • Examples and Tutorials
      • Dubbing - Replace Soundtrack with New Audio
      • Beep curse words in real-time
      • Remove Unwanted Content from videos
      • Instant Clips of Your Favorite Characters
      • Insert Dynamic Ads in real-time
      • Adding Brand Elements with VideoDB
      • Elevating Trailers with Automated Narration
      • Add Intro/Outro to Videos
      • Audio overlay + Video + Timeline
      • Building Dynamic Video Streams with VideoDB: Integrating Custom Data and APIs
      • AI Generated Ad Films for Product Videography: Wellsaid, Open AI & VideoDB
      • Fun with Keyword Search
      • Overlay a Word-Counter on Video Stream
      • Generate Automated Video Outputs with Text Prompts | DALL-E + ElevenLabs + OpenAI + VideoDB
      • Eleven Labs x VideoDB: Adding AI Generated voiceovers to silent footage
      • VideoDB x TwelveLabs: Real-Time Video Understanding
      • Multimodal Search
      • How I Built a CRM-integrated Sales Assistant Agent in 1 Hour
      • Make Your Video Sound Studio Quality with Voice Cloning
      • Automated Traffic Violation Reporter
    • Live Video→ Instant Action
    • Generative Media Quickstart
      • Generative Media Pricing
    • Video Editing Automation
      • Fit & Position: Aspect Ratio Control
      • Trimming vs Timing: Two Independent Timelines
      • Advanced Clip Control: The Composition Layer
      • Caption & Subtitles: Auto-Generated Speech Synchronization
      • Notebooks
    • Transcoding Quickstart
    • director-light
      Director - Video Agent Framework
      • Agent Creation Playbook
      • Setup Director Locally
    • Workflows and Integrations
      • zapier
        Zapier Integration
        • Auto-Dub Videos & Save to Google Drive
        • Create & Add Intelligent Video Highlights to Notion
        • Create GenAI Video Engine - Notion Ideas to Youtube
        • Automatically Detect Profanity in Videos with AI - Update on Slack
        • Generate and Store YouTube Video Summaries in Notion
        • Automate Subtitle Generation for Video Libraries
        • icon picker
          Solve customers queries with Video Answers
      • n8n
        N8N Workflows
        • AI-Powered Meeting Intelligence: Recording to Insights Automation
        • AI Powered Dubbing Workflow for Video Content
        • Automate Subtitle Generation for Video Libraries
        • Automate Interview Evaluations with AI
        • Turn Meeting Recordings into Actionable Summaries
        • Auto-Sync Sales Calls to HubSpot CRM with AI
        • Instant Notion Summaries for Your Youtube Playlist
    • Meeting Recording SDK
    • github
      Open Source
      • llama
        LlamaIndex VideoDB Retriever
      • PromptClip: Use Power of LLM to Create Clips
      • StreamRAG: Connect ChatGPT to VideoDB
    • mcp
      VideoDB MCP Server
    • videodb
      Give your AI, Eyes and Ears
      • Building Infrastructure that “Sees” and “Edits”
      • Agents with Video Experience
      • From MP3/MP4 to the Future with VideoDB
      • Dynamic Video Streams
      • Why do we need a Video Database Now?
      • What's a Video Database ?
      • Enhancing AI-Driven Multimedia Applications
      • Beyond Traditional Video Infrastructure
    • Customer Love
    • Join us
      • videodb
        Internship: Build the Future of AI-Powered Video Infrastructure
      • Ashutosh Trivedi
        • Playlists
        • Talks - Solving Logical Puzzles with Natural Language Processing - PyCon India 2015
      • Ashish
      • Shivani Desai
      • Gaurav Tyagi
      • Rohit Garg
      • Edge of Knowledge
        • Language Models to World Models: The Next Frontier in AI
        • Society of Machines
          • Society of Machines
          • Autonomy - Do we have the choice?
          • Emergence - An Intelligence of the collective
        • Building Intelligent Machines
          • Part 1 - Define Intelligence
          • Part 2 - Observe and Respond
          • Part 3 - Training a Model
      • Updates
        • VideoDB Acquires Devzery: Expanding Our AI Infra Stack with Developer-First Testing Automation
videodb
VideoDB Documentation
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Solve customers queries with Video Answers

Solve customers queries with Video Answers

Workflow Overview: The workflow is designed to automatically send Zendesk ticket notifications to Slack while also finding relevant information from a specific video to provide quick answers to the queries raised in the tickets.
Goals:
Automate the notification of new Zendesk tickets.
Retrieve relevant video clips that provide answers to the ticket queries.
Send both the ticket information and the relevant video clips to a Slack channel for quick resolution.
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Prerequisites:
A Zendesk account with API access.
A VideoDB account to find and manage video content.
A Slack account to receive notifications.
A Zapier account to create and manage the integration.
Detailed Steps:
Setup in Zapier:
Navigate to Zapier and create a new Zap.
Select Zendesk as the trigger app with the "New Ticket" event.
Configure Zendesk account settings using the domain, admin email, and API token from Zendesk.
Configure Zendesk:
Access the Zendesk dashboard and retrieve the API token required to connect with Zapier.
VideoDB Integration:
Use the "Find Video Moment" action in Zapier to connect VideoDB.
Sign in to VideoDB using Google or GitHub and obtain the API key.
Choose the relevant video from which answers will be retrieved based on the ticket subject and description.
Control Flow with Delay:
Add a "Delay by Zapier" action to wait for a set time (e.g., 3 minutes) for the VideoDB processing to complete before proceeding.
Check Job Status:
Add an action to check the status of the VideoDB job using the job ID obtained from the previous step.
Send Notifications to Slack:
Select Slack as the action app and configure it to send a direct message or channel message.
Customize the message with ticket subject, description, VideoDB results, and a link to the video.
Test and Finalize:
Test the workflow to ensure that the message is correctly sent to Slack with all necessary details.

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Link to workflow:
https://zapier.com/shared/00fc160d0e3749a6de4002bd69dff4e31b299625
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