Workflow Overview: The workflow is designed to automatically send Zendesk ticket notifications to Slack while also finding relevant information from a specific video to provide quick answers to the queries raised in the tickets.
Goals:
Automate the notification of new Zendesk tickets. Retrieve relevant video clips that provide answers to the ticket queries. Send both the ticket information and the relevant video clips to a Slack channel for quick resolution. Prerequisites:
A Zendesk account with API access. A VideoDB account to find and manage video content. A Slack account to receive notifications. A Zapier account to create and manage the integration. Detailed Steps:
Navigate to Zapier and create a new Zap. Select Zendesk as the trigger app with the "New Ticket" event. Configure Zendesk account settings using the domain, admin email, and API token from Zendesk. Access the Zendesk dashboard and retrieve the API token required to connect with Zapier. Use the "Find Video Moment" action in Zapier to connect VideoDB. Sign in to VideoDB using Google or GitHub and obtain the API key. Choose the relevant video from which answers will be retrieved based on the ticket subject and description. Add a "Delay by Zapier" action to wait for a set time (e.g., 3 minutes) for the VideoDB processing to complete before proceeding. Add an action to check the status of the VideoDB job using the job ID obtained from the previous step. Send Notifications to Slack: Select Slack as the action app and configure it to send a direct message or channel message. Customize the message with ticket subject, description, VideoDB results, and a link to the video. Test the workflow to ensure that the message is correctly sent to Slack with all necessary details.
Solve customers queries with Video Answers